This Privacy Policy explains how ARCONA TEKNOLOJİ A.Ş. (“Arcona”, “we”) processes personal data collected through arconasarj.com, the Arcona mobile app, RFID cards and public charging stations. It is prepared under Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”), related secondary legislation, Electricity Market Law No. 6446 and the Charging Service Regulation.
The formal Article 10 notice is published separately as the KVKK Privacy Notice.
1. Data controller
Controller: ARCONA TEKNOLOJİ A.Ş.
- Address: Haci Saki Mah. Kenarcik St. 7H, 38020 Kocasinan / Kayseri, Türkiye
- Phone: +90 850 811 4020
- Email: info@arconasarj.com
The company was founded in Kayseri in 2017 and operates under Kaynar Holding.
2. Data we process
Depending on the service, we may process:
- Identity: first name, last name, Turkish ID number (only where legally required), membership number.
- Contact: phone, email, billing address, company name.
- Customer transaction: charging sessions, kWh use, tariff, payment method, invoices, RFID / QR / app logs, idle-fee notices.
- Transaction security: login records, device and session data, IP address, cookie and local-storage preferences.
- Location: a location you share for station search or directions. A station’s own coordinates are not personal data.
- Marketing: campaign and communication consent records (only with explicit consent).
- Partnership / survey: site, city, facility type and message content you submit in forms.
If you do not provide data that is required for a service, that service may not be available.
3. How we collect data
- Membership, the app, website forms and the call centre.
- Charging units, RFID cards, QR codes and payment infrastructure.
- The station map, search, cookies and local storage (see the Cookie Policy).
- Legal obligations or requests from competent authorities.
4. Purposes
- Charging, membership, tariffs, invoicing and idle fees.
- Operating stations, faults, safety and quality.
- Running the mobile app and website, search and maps.
- Partnership, site survey, installation and pre-sales contact.
- Statutory notices and consumer / energy-law duties.
- Campaign and announcement messages if you have given explicit consent.
5. Legal bases
Under KVKK Articles 5 and 6, we process data where necessary to form or perform a contract, to comply with a legal duty, to establish or protect a right, for our legitimate interests, or — where required — on your explicit consent. Data that is mandatory for charging and invoicing is not made conditional on marketing consent.
6. Transfers
Data may be transferred, in line with KVKK Articles 8 and 9, to:
- Payment institutions, e-invoice / e-archive and SMS / email providers.
- Site hosts, installation and maintenance partners (only to the extent needed).
- Technical providers such as maps, fonts or QR generation.
- Competent public authorities (EMRA/EPDK, courts, law enforcement, tax offices).
Transfers abroad take place only with the safeguards required by KVKK (explicit consent, an adequate country, a standard contract or Board authorisation). The site may use technical services of foreign origin such as Leaflet / Esri map tiles, the Google Maps embed and a QR generator.
7. Retention
We keep data only as long as the purpose and applicable tax, consumer, energy and commercial laws require. When the period ends, data is deleted, destroyed or anonymised. Invoices and charging records may be retained after membership ends for the statutory period.
8. Security
Arcona takes administrative and technical measures against unauthorised access, loss, alteration and disclosure. No transmission over the internet is absolutely secure. Do not share your password with third parties.
9. Your rights
Under KVKK Article 11 you may learn whether your data is processed, request information, learn whether it is used for its purpose, know the third parties to whom it is transferred in Türkiye or abroad, request correction, request deletion or destruction, request that these operations be notified to recipients, object to a result against you that arises from automated analysis, and claim compensation for damage caused by unlawful processing.
Apply in writing to info@arconasarj.com or the postal address above, or call +90 850 811 4020. We respond within 30 days. Applications are free of charge; if the process requires a cost, the Personal Data Protection Board tariff may apply.
If your application is rejected, found insufficient or not answered in time, you may complain to the Personal Data Protection Board within 30 days.
10. Children
Our services are not designed for persons under 18 to create an account on their own. Users under 18 may transact only through a legal representative.
11. Changes
This policy may be updated when the law or the service changes. The current text is published on this page. Material changes are announced on the site.
12. Contact
For privacy and data requests: info@arconasarj.com · +90 850 811 4020 · Haci Saki Mah. Kenarcik St. 7H, 38020 Kocasinan / Kayseri, Türkiye.